Warranty & Product Safety

Last updated October 2026

Warranty

Products are covered by the manufacturer's warranty where one is provided; details are shown on the product page or included in the packaging. We don't offer an additional warranty beyond applicable law.

Safety

• Choose a crate sized to your pet's measurements and weight.
• Remove collars and tags before crating.
• Ensure all latches are fully engaged.
• Inspect for bent wires or loose hardware regularly.
• No crate is escape-proof or chew-proof; always supervise your pet.
• Follow assembly instructions; some items need two people.

Questions? Contact Pioneer Retail Group LLC, 173 Westbrook Dr, Ephrata, PA 17522 · info@pioneerretailgroup.com · +1 385-398-5560.